Medical equipment export, pharmaceuticals export, global medical supplies, affordable medical equipment, cheap surgical items, Indian pharmaceuticals, healthcare solutions, Eswatini medical exports, Ethiopia medical supplies, Fiji pharmaceuticals, Finland medical equipment, France surgical items, Gabon healthcare supplies, Gambia medical exports, Georgia medical equipment, Germany pharmaceuticals, Ghana medical supplies, Greece surgical items, Grenada pharmaceuticals, Guatemala medical equipment, Guinea surgical supplies, Guinea-Bissau pharmaceuticals, Guyana medical exports, Haiti surgical items, Holy See pharmaceuticals, Honduras medical supplies, Hungary surgical equipment, Iceland pharmaceuticals, Indonesia medical exports, Iran surgical items, Iraq pharmaceuticals, Ireland medical equipment, Israel surgical supplies, Italy pharmaceuticals, Jamaica medical exports, Japan surgical items, Jordan pharmaceuticals, Kazakhstan medical equipment, Kenya surgical supplies, Kosovo pharmaceuticals, Kuwait medical exports, Kyrgyzstan surgical items, Laos pharmaceuticals, Latvia medical equipment, Lebanon surgical supplies, Lesotho pharmaceuticals, Liberia medical exports, Libya surgical items, Liechtenstein pharmaceuticals, Lithuania medical equipment, Luxembourg surgical supplies, Medgala.in, Indian medical export house, quality medical products, healthcare aid, international medical trade, medical devices export, surgical instruments, global health care, Indian healthcare support.
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Downdoad Catalog

Cancellation and Returns Policy

Cancellation Policy for Medgala.in:

1. Cancellation Validity: Cancellation requests are valid and authentic only if the export shipment is arranged under CIF, or any other incoterm where facility of insurance is taken.

2. Customer Expense: If the shipment is not arranged under CIF incoterm or others where Insurance is done, the customer bears all expenses related to cancellation. The cancellation is due to damaged or expired goods.

3. Valid Reasons for Cancellation: Cancellation requests will be accepted under the following conditions:
– Damaged Shipment: The shipment is damaged during transit. Damaged shipment should be in pieces, or if not, a maximum of 1 meter cubic damage from the center of damage will be accepted.
– Expired Goods: The goods are found to be expired upon delivery.

4. Cancellation Process: Customers can initiate the cancellation process by contacting Medgala.in customer support and providing necessary documentation and evidence of the damaged or expired goods.

Repetitive, consent is taken before finalizing the order. Order is only finalized against consideration, full or partial upto 50% depending upon geography. 

No cancellation is done, after finalizing the order.

EVIDENCE of Damage: Legitimate Damage shall be proved on site of delivery, in from of FF/Delivery Partner or Clearing Agent. In certain cases Inspection by 3rd party is required. 

5. Refund Policy: Upon cancellation due to damaged or expired goods, customers are eligible for a full refund of the product value. The refund will be processed within 30 days of the acceptable cancellation request.

6. Non-Refundable Expenses: Expenses related to shipping, insurance, customs, and other incidental charges incurred before cancellation are non-refundable unless the cancellation is due to damaged or expired goods.

7. Dispute Resolution: Any disputes regarding cancellation and refunds will be resolved through mutual discussion and agreement between Medgala.in and the customer.

8. Exclusion of Refunds due to Shipment Latency: No refund will be provided due to the latency of the shipment company. The shipment process involves officials and official processes according to the shipment’s Harmonized System (HS) code, which may have specific regulations and procedures. Medgala.in cannot control or influence the efficiency of the shipment process and therefore will not entertain refunds based on shipment delays or uncertainties.

Communicating batch orders.

  1. Individual
    Product Delivery:     Each product within an order is considered for
    delivery separately. This means that even if an order consists of multiple
    products, the delivery of each product is treated independently.
  2. Sub-Product
    Availability:     In cases where a single product is composed of smaller
    components or sub-products, if any of these components/sub-products are
    unavailable, it constitutes grounds for cancellation of the order.
  3. Communication
    of Unavailability:     It’s essential to clearly communicate to customers
    which components or sub-products are essential for the fulfillment of an
    order. This transparency helps manage customer expectations and minimizes
    dissatisfaction in case of unavailability.
  4. Cancellation
    Process:     Establish a clear procedure for canceling orders due to
    unavailability of essential components or sub-products. This process
    should be efficient and customer-friendly, ensuring refunds or
    alternatives are provided promptly.
  5. Inventory
    Management:     Implement robust inventory management systems to track the
    availability of all components or sub-products. Real-time updates on stock
    levels help in preventing orders that cannot be fulfilled due to
    unavailability.
  6. Order
    Confirmation:     Ensure that customers receive an order confirmation
    specifying the components or sub-products included in their order. This
    helps in avoiding misunderstandings and facilitates the cancellation
    process if necessary.
  7. Customer
    Notification:     Notify customers promptly if any component or
    sub-product of their order becomes unavailable. Provide alternatives if
    possible or offer a cancellation option with a refund.
  8. Review
    and Adjust:     Regularly review the cancellation policy and procedures
    based on customer feedback and changing business needs. Adjustments may be
    necessary to improve efficiency and customer satisfaction.

 

By placing an order with Medgala.in, customers agree to abide by the terms and conditions of this cancellation policy.

 

Certainly, let’s define the terms:

  1. Shipment:
    • A shipment refers to the process of transporting goods from one location to another. It involves packaging, handling, and transporting goods, typically by various modes of transportation such as air, sea, road, or rail. A shipment can consist of one or more packages or items being transported together.
  2. Customer:
    • The customer is the individual, organization, or entity that purchases goods or services from a seller. In the context of Medgala.in, the customer would be the party placing an order for medical or surgical equipment through the platform.
  3. Seller:
    • The seller, also known as the vendor or supplier, is the entity that sells goods or services to customers. In the case of Medgala.in, the seller could be the manufacturer, distributor, or retailer of medical and surgical equipment whose products are listed on the platform for purchase by customers.
  4. Mediator (Medgala.in):
    • The mediator, or intermediary, is an entity that facilitates transactions between buyers and sellers. In this scenario, Medgala.in acts as the mediator by providing an online platform where customers can browse, select, and purchase medical and surgical equipment from various sellers. Medgala.in facilitates the transaction process, including order placement, payment processing, and sometimes logistics coordination, but does not own the goods being sold. They serve as a bridge between the customer and the seller, ensuring a smooth transaction experience.

Return Policy for Medgala.in

At Medgala.in, we are committed to providing high-quality medical, surgical, and pharmaceutical products. We understand that there may be occasions when you need to return a product. Our return policy is designed to ensure a smooth and hassle-free process for our valued customers.

Eligibility for Returns

  1. Damaged or Defective Products:
    • If you receive a product that is damaged or defective, you are eligible for a return or exchange.
  2. Incorrect Products:
    • If you receive a product that is different from what you ordered, you are eligible for a return or exchange.
  3. Expiry Issues:
    • Products that are near or past their expiration date upon receipt are eligible for return.

Return Process

  1. Notification:

    • Notify us within 7 days of receiving the product by contacting our customer service team at [customer service email] or [customer service phone number].
    • Provide your order number, the reason for the return, and photographic evidence of the issue if applicable.

  2. Return Authorization:

    • Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number.
    • Returns without an RMA number will not be accepted.

  3. Packaging:

    • Repackage the product securely in its original packaging, including all accessories, manuals, and documentation.
    • Clearly mark the RMA number on the outside of the package.

  4. Shipping:

    • Ship the product to the address provided by our customer service team.
    • We recommend using a trackable shipping method. Medgala.in is not responsible for return shipments lost in transit.

Refunds and Exchanges

  1. Inspection:

    • Once we receive the returned product, our team will inspect it to verify the issue.

  2. Refunds:

    • If the return is approved, we will process a refund to your original payment method within 10-15 business days.
    • Shipping fees are non-refundable unless the return is due to an error on our part.

  3. Exchanges:

    • If you prefer an exchange, we will ship the replacement product once the returned product has been received and inspected.

Non-Returnable Items

The following items are non-returnable:

  1. Opened or Used Products:
    • Products that have been opened or used, unless they are damaged or defective.
  2. Custom Orders:
    • Custom-made or special-order items.
  3. Perishable Goods:
    • Items with a short shelf life or that require refrigeration.
  4. Personal Care Products:
    • Products such as masks, gloves, and other personal care items, unless damaged or defective.
Scroll to Top